SHIPPING & RETURN POLICY

SHIPPING

We proudly ship all orders within a processing period of 1-3 business days post-purchase.

  • Orders within Canada arrive in approximately 3-7 business days
  • Orders to the United States arrive in approximately 4-9 business days
  • International orders arrive in approximately 8-15 business days

** Due to public health precautionary measures for the global pandemic, shipping times can expect delay. Unfortunately, such delays are beyond our control.

For your convenience, we offer a variety of shipping standards available at checkout:

  • Free Standard Untracked Shipping is available on all Canadian orders $50 and up!
  • Standard Letter Mail Shipping via Canada Post Ground (Untracked) within Canada is $2
  • Standard Letter Mail Shipping via Canada Post Ground (Untracked) to the United States is $5
  • International shipping is based on the delivery address and is calculated at checkout

Create and So is not responsible for any stolen or lost packages. If any issues arise during the shipment process, kindly reach out to us via email and we will do our best to support your case.

RETURNS

Personal hair care items such as scrunchies are final sale only.

For gold-plated essentials, we are happy to accept returns within 7 days of purchase. Kindly email us at info@createandso.ca to request your return.

Return shipping is a buyer responsibility. Please purchase a return label through your preferred carrier or through regular letter mail. Kindly note that Create and So is not responsible for damaged or lost returns.

 

All items need to be returned in their original state to receive a refund. 

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